Listen, learn, support, and encourage
Posted onIn every walk of life, we will find good and bad. “One bad apple can spoil the bunch”, but only if we let it. How we behave when bad practice is brought to our attention defines us. Do we make a knee jerk reaction to condemn the whole bunch? Is it enough to identify the “bad apple” and remove it? Or do we listen, learn, support and encourage the bunch, so that they can identify the “bad apples” and take the necessary action to improve the processes so that the bad apples know their actions will not be tolerated. When […]